We don’t rate. We don’t score. We stay quietly, observe attentively, and reflect back what your guests feel—but rarely say.

A cozy indoor restaurant scene with wicker chairs and round tables covered with white tablecloths, decorated with small vases of flowers. The background features a textured wall with a circular cutout backlit to create a warm glow. Potted plants are visible in the foreground.
Infinity pool with a lounge chair overlooking the ocean and palm trees on a clear day.

FELT. is a discreet guest experience analysis service for independent boutique hotels. We check in anonymously, observe from within, and share what’s missed—so you can refine what matters most.

Designed for hotels that care about the details, we look beyond the surface. How a guest is welcomed. How breakfast is served. How a moment stays long after they leave.

We move through the stay like any guest would—but with trained eyes and decades of boutique hospitality experience. What we deliver is a clear, honest view of the guest journey—from first contact to final farewell—so you can improve with intention.

A modern bathroom corner with a black faucet, a textured dark stone basin, a beige countertop, a mirror with two globe lights, and minimal hallway features.
Exterior of a building with a thatched roof, glass doors, and decorative duck sculptures near a pond, surrounded by lush greenery.

Behind Felt is a small team with years of experience in boutique hospitality. We’ve helped build hotels from the inside out. We know the flow of a great guest journey—and how easy it is to miss small details when you’re inside the rhythm of daily operations.

We created Felt because feedback shouldn’t rely on reviews. Reviews are often vague, emotional, and too late. What hotels really need is thoughtful, honest insight: not to judge, but to help refine what matters most.

Because proximity creates blind spots.Even the most attentive teams can overlook the subtle disconnects that guests feel but rarely say. That’s where we come in—to notice gently, reflect truthfully, and help you see your guest experience with fresh eyes.

By request only.  
Limited to a few stays per quarter.  
Fully confidential. Always.

Inquire
contact@feltguest.com