Privacy Policy

Last updated: October 2025

We value privacy as much as the quiet nuances that shape a guest experience. This policy explains how we collect, use, and protect personal information when you visit our website, submit an enquiry, or engage our services.

1. Information We Collect

We may collect the following types of information:

  • Personal details: such as your name, email address, phone number, and company name when you contact us or submit an enquiry.

  • Professional information: including your business name, hotel details, or role, if relevant to our service discussions.

  • Usage data: information automatically collected when you visit our site (such as browser type, IP address, and referring pages), used purely for analytics and performance improvements.

  • Cookies: small data files used to understand visitor behavior and improve site performance. You can disable cookies at any time in your browser settings.

2. How We Use Your Information

We use collected information to:

  • Respond to enquiries and provide requested information.

  • Deliver and manage our guest experience audit services.

  • Improve our website, content, and communication.

  • Maintain internal records and service quality control.

  • Comply with any legal or regulatory requirements.

We do not sell, rent, or trade your personal data to third parties.

3. Data Storage & Security

We take privacy seriously and implement appropriate technical and organisational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
All information is securely stored and only accessible to authorised personnel under strict confidentiality agreements.

4. Data Sharing

Your information may be shared only when necessary:

  • With selected partners or subcontractors who assist in delivering our services, bound by confidentiality and data protection obligations.

  • If required by law or to protect our legal rights.

We do not share information for marketing or advertising purposes.

5. Retention Period

We retain personal data only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. You may request deletion of your information at any time (see Section 7).

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent at any time.

  • Object to the processing of your data or request restriction.

To exercise these rights, please contact us at contact@feltguest.com.

7. Third-Party Links

Our website may contain links to other sites. We are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any external websites you visit.

8. Updates to This Policy

We may occasionally update this policy to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last updated” date.

9. Contact

For any questions or concerns about this policy or your data, please contact:

Felt
Email: contact@feltguest.com
Website: www.feltguest.com